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National Emergency Number Association

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VENA

Virginia NENA/APCO

Annual Spring Conference

May 19 – 21, 2010

Virginia Beach, VA

APCO

 

      Sheraton Virginia Beach Oceanfront Hotel

      3501 Atlantic Avenue, Virginia Beach, VA 23451

    (757) 425-9000

 

May 19th – Pre-Conference

·   $40.00 – APCO/NENA Member Registration Fee

·   $60.00 – Non-Member Registration Fee

May 20th and 21st Conference

·   $75.00 Early-Bird Registration

·   $85.00 Registration after May 5, 2009 or at the Door

·   All meals included except dinner on Thursday

·   PSAP Scholarships Available
Registration and Lodging (for the nights of May 19 and 20)

Conference registration forms will be available March 5, 2010

Virginia Chapter of NENA        www.virginia-nena.org

Virginia Chapter of APCO        www.virginia-apco.org

Check our websites for updates, changes, and other Chapter information.

For Conference questions or to volunteer for one of the Conference sub-committees:
Contact
Denise Johnson

 

Conference Schedule
(Subject to Change)

May 19th, Pre-Conference

vita                Sponsored by

 

Two brand new one-day courses from NENA

8:00 AM to 9:00 AM

 

Registration  for Pre-conference Training Courses

9:00 AM to 4:00 PM

Courses runs concurrently

 

·         Filling the Seats in Your PSAP

·         Customer Service for 9-1-1 Professionals

Time TBA

Time TBA

 

·         Region 42 - 700 MHz Meeting

·         Region 42 - 800 MHz Meeting

5:00 PM to 6:00 PM

 

·         NENA Board Meeting

·         APCO Board Meeting

6:00 PM

 

Virginia NENA/APCO Board Joint Dinner

8:00 PM to 11:00 PM

           Sponsored by

 

Registration  for Conference / Hospitality

May 20th, Conference

 

                       

8:00 AM to 9:00 AM

 

Registration / Breakfast (light breakfast) and coffee

9:00 AM to 10:00 AM

 

General Session – Welcome and Introductions

10:15 AM to 11:15 AM

 

3 Sessions – TBA

motorola-111:30 PM to 1:00 PM

           Sponsored by

 

Lunch – Immediately followed by APCO Awards Ceremony

1:00 PM to 2:00 PM

 

3 Sessions – TBA

2:15 PM to 3:15 PM

 

3 Sessions – TBA

3:30 PM to 4:30 PM

 

3 Sessions – TBA

8:00 PM to 11:00 PM

           Sponsored by     

 

Entertainment – Atlantic Groove, based out of Salisbury, NC

May 21st, Conference

 

 

8:00 Am to 9:00 AM

 

Breakfast Buffet

9:00 AM to 9:45 AM

 

Guest Speaker – Craig Whittington, ENP – NENA President

10:00 AM to 11:00 AM

 

Virginia Chapter of NENA Annual Meeting

11:00 AM to 12:00 PM

 

Virginia Chapter of APCO Business Meeting (immediately following VA Chapter of NENA annual meeting)

Call for Presentations: Deadline is March 1, 2010
Contact Buster Brown

 

 

Pre-Conference Courses

Filling the Seats in Your PSAP

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled paired with the need to fill them with qualified and reliable employees is one of the more difficult tasks 9-1-1 Centers can face. The next phase of this process is retaining the employees you have hired by actively investing in their careers as public safety professionals.

 

This course provides information on how to positively promote a career in the Emergency Communications field. Areas of review include how to clearly define minimum qualifications and how to determine proper staffing levels. Additionally, the course will provide information on how to keep the seats filled once the hiring process is complete. This portion will include training, performance measurement, work environment, and recognition.

 

Customer Service for 9-1-1 Professionals

In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 center. This is a broad spectrum that includes those calling 9-1-1 to report an emergency, those that we send out in response to a request for help, and everyone in between. Once our customers have been identified, we will examine the interaction that takes place on each level and the positive or negative impact resulting from the quality of customer service provided.

 

This course stands out from other customer service courses in that it does not teach you merely to be polite and compliant. The course objective is to assist you in learning to provide the appropriate level of customer service in the most professional manner possible.

 

PSAP Scholarship Guidelines

Virginia Chapter of NENA would like to thank the Virginia Wireless Services Board for once again funding Scholarships for the Conference. The scholarship funding will cover hotel accommodations and registration up to $1,000 per locality with a primary PSAP.  The Conference Committee will book hotel rooms for those participating in the scholarship program based on hotel and room availability.  Hotel registrations made independent of the instructions will be the responsibility of the individual or agency making the reservation.  If you are a scholarship recipient, your hotel accommodations will be paid directly to the hotel thereby limiting any invoicing or accounting between the locality and the conference, unless an agency exceeds the $1,000 scholarship fund limit.  In that case, the PSAP Manager will indicate how those charges will be paid, with options of using a credit card or being billed by Virginia Chapter of NENA (purchase order/PO # required). 

 

 

Conference Sponsors

  Platinum Level

  Gold Level

  Silver Level

gold-a

Silver

If you would like to be a Conference Sponsor
Contact Rodney Gentry (804)365-6162

 

 

 

·         The annual Winter Session of the Virginia Chapters of APCO/NENA was held on Thursday, January 28, 2010, at the Henrico PD Training Center.  Presentations from the conference (if provided by the presenter) are available for viewing and/or download on the Chapter Conferences page of the Virginia Chapter of APCO.

 

·         Presentations from the 2009 Virginia APCO/NENA/Interoperability Fall Conference and the 2010 Winter Session (if provided by the presenter) are available for viewing and/or download on the Chapter Conferences page of the Virginia Chapter of APCO.

 

________________________

Spring Conference Questions:  Contact Buster Brown at (434)799-6535 or e-mail busterbrown1964@gmail.com.    

Spring Conference is coordinated by the Virginia Chapter of NENA.