Allan is the Senior Automation Analyst for Chesterfield County Emergency Communications. He began with public safety in 1967 as a member of Yorkshire Vol Fire Department in Manassas, VA, first in the Junior Fireman Assoc. then becoming a full member on his 18th birthday. He re-entered public safety when he was hired in 2002 by Chesterfield County. He has more than twenty years experience with various information technology systems and software, including 10 years as the IT Manager for a large Mid-Atlantic engineering firm. He has been a member of NENA for the past eight years. He has two daughters, Karen who lives in Fredericksburg, VA and Diana lives in Bel Air, MD with her husband Stan and two daughters Anna and Kara. Allan' hobbies include model trains, history, and genealogy.

Erin is the Director of the 911 Emergency Communication Center for the City of Winchester, Va. She began her career with the City of Winchester in 1996 as Communications Specialist. Erin was promoted to Lead Emergency Communications Specialist in 2003. In 2005, Erin was again promoted, this time to Director of the City of Winchester ECC. In addition, she has been a member of NENA and APCO since 2005. Erin has been involved in various aspects of training and instruction throughout her career. She is a VCIN Instructor, General Instructor for DCJS, and an APCO Communications Training Officer. As a member of the Rappahannock Regional Criminal Justice Academy, she has been teaching Communication courses there since 2000. An important aspect of Erin's life is family with whom she resides in the town where she was born and raised: Stephens City, Virginia. Erin's family includes her husband, Jim, two sons, Robbie and Trey, daughter Devon, and grandson Alex. Besides spending time with family, Erin enjoys the outdoors, going to the beach, watching all levels of sports and has a passion for photography.

Denice R. Marrs is currently the Communications Manager for Dinwiddie Fire/EMS for the County of Dinwiddie, Virginia. Her career began in 1994 as a communications officer in Louisa, Virginia. Denice worked as the Director for Louisa Sheriff Office for 8 years. She has been the Communications Manager for Dinwiddie Fire/EMS for a year and half. She has received certifications on both the state and national levels to include being an instructor. She has been an active member of both APCO and NENA since 2000. Denice encourages the communications officers in Dinwiddie to obtain as much training as possible to promote professionalism in the communications center. An important aspect of her life is her family. She has two sons, DJ (who attends Longwood University) and David who is 11 years old. Denice enjoys being outdoors, spending time with her boys and her dog Maxx.

Elizabeth "Libby" Ashby is the Emergency Communications Supervisor for the Appomattox Emergency Communications Center in Appomattox County. She has been in that position since October 2005. She is the first and only supervisor the ECC has had since it's conception. She has an AA in Administration of Justice, is a certified instructor for DCJS, and has been teaching at the Central Virginia Criminal Justice Academy since 2006. She has also completed the APCO Communications Center Supervisor course. She has been in Law Enforcement since she was 18 years old, working at Liberty University Police Department, Lynchburg College Public Safety Department, and finally coming to Appomattox County in 2002 to work at the Sheriffs Office as a dispatcher/jail deputy. Other certifications include 'First Line Supervisor' taken at Central Virginia Criminal Justice Academy, and various Power Phone courses including 'Domestic Violence Intervention', 'Suicide Intervention', 'Non-Emergency Call Handling', 'Active Shooting Response', and 'Handling Stress in the Communication Center'. She has been married to her husband Clay for 6 years. They reside in Amherst County and have one godson, Andrew. She is a huge sports fan; more specifically an avid fan of Peyton Manning, starting quarterback for the Indianapolis Colts..

Jackie Carroll is the Deputy Director for the James City County Emergency Communications Center. She has made a career in 9-1-1 starting in 1979. Jackie is a Life Member of the James City Bruton Volunteer Fire Department (JCBVFD) where she began volunteer service in 1974. Additional, Jackie has for approximately 18 of those volunteer years, been on the Board of Officers serving in the capacity of both Secretary and Treasurer, where she continues to date.

Bernard J. Brown ENP, RPL is currently the Director of Emergency Services for the City of Danville, Virginia.  His career in Emergency Services began in 1984 as a driver for a private ambulance service just outside of Buffalo, New York, where he was born and raised.  "Buster", as he is known by friends and colleagues, came up through the ranks – so to speak.  A list of job titles includes EMT, 911 Dispatcher, Shift Supervisor, 911 Operations Manager and Assistant Director. He brings a higher-level of state and national training certifications to the agency staff. Buster has been involved with both NENA and APCO on both state and national levels.   He is an APCO Adjunct Instructor and a DCJS Instructor and American Heart Association BLS Instructor.  Buster lives in Danville with his wife, Nancy, and four daughters: Rebecca, Laura, Michelle, Jessica, and two sons, Adam and Korie.