Training Opportunities

Together, the Virginia Chapters of NENA and APCO offer several excellent training opportunities every year at the Spring and Fall Conferences. In addition, agencies throughout the commonwealth offer training classes each year and may have openings for other agencies and individuals.

The Virginia NENA website is now offering an on-line location to consolidate listings of training available from Public Safety Agencies within the Commonwealth of Virginia. We encourage any public safety agency scheduling a course and may have additional openings for other agencies or individuals, to post the offering on the Virginia NENA Training web page.

If there are training courses you would like to see offered by Virginia Chapter of NENA in the future, please contact a Board Member.

The courses listed below are solely the responsibility of the submitting agency, not Virginia NENA, unless noted otherwise.

To view the course information, click the plus icon beside the course title.

Date Location Course Title  
  May 13-14, 2013
  Virginia Beach Public Utilities - 3500 Dam Neck Road, Virginia Beach, VA 23456  Critical Incident Stress  Management Training for Dispatchers

Hosted by Virginia Beach 9-1-1
Instructor: Renee B. Meador

There is no cost to your agency for the class and all materials will be provided.

CISM Peer Debriefer Certification – A 16 hour Course includes but not limited to:

  • identifying critical incident stress, crisis management, occupational warning signs, conducting debriefings & defusings, team selection-development-management,
  • writing SOP’s, starting/refreshing internal teams, chaplains programs,
  • family/significant other support programs
  • logistics
  • practical exercises
  • & much more.

This course certifies debriefers for internal peer support teams, and recertifies any existing Members who need updates.  This program certifies Law Enforcement, Dispatchers, Fire/EMS personnel, Police/Fire chaplains, CIT and Crisis Negotiator team members.

9-1-1 Telecommunicators are the first, first responders and are often faced with critical incidents on a daily basis and rarely receive closure for the incident. This class will train members of your department to work with their peers to understand what they are feeling is a normal reaction to an abnormal event.

Having an internal peer support team could help with but not limited to burnout and retention. This class will certify your staff members to conduct debriefings, one on ones and defusing. They will gain the knowledge needed to recognize the early warning signs of distress and trauma suffered by their co-workers in the course of their work assignment.

CISM is a valuable tool for all 9-1-1 centers and hope you will take advantage of this free training.

To register for the class or questions contact Jada Lee at 757-385-4170 or The deadline to register is May 1, 2013




NENA's Educational Opportunities

Please visit National Emergency Number Association's website to view additional educational opportunities available In-person, On-line, and Webinars.


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